Frequently Asked Questions
Everything you need to know about your Gorilla Playsets order.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments for the best results.
What is your return policy for apparel?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please use our online portal to generate a prepaid return shipping label.
Do you offer international shipping?
Currently, Gorilla Playsets ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How should I care for my garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are also printed on the internal garment tag.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.